Divisional Secretariat and Help Desk
is part of
Unit role and responsibilities
This office performs secretarial activities to assist the Division’s representative and staff, acting as a point of contact with other Divisions of the University and running an orientation desk for internal and external users.
Activities
Key tasks of the office include:
- Performing secretarial activities to assist the Division’s representative and staff
- Processing incoming mail, paper communications and documents in Archiflow
- Acting as a point of contact with other Divisions of the University
- Managing digital archives and paper historical archives.
The Secretariat also oversees the Division’s front-end activities by running an orientation desk for internal and external users. To this end, it ensures:
- Constant monitoring of communication channels with the public
- Prompt feedback to users’ requests, including redirecting users to the competent office or the person responsible for their specific enquiry
- Collaboration with the Help Desk of the Office of the Managing Director whenever service disruptions arise, or to improve system procedures.
Headquarter
20122
Milano
Personnel
Office manager